Our Commitment to Responsible Gambling

We understand that for a small number of people, gambling can move from a form of entertainment to something that causes real harm. We take this seriously. Our commitment to responsible gambling means we will always:

• Provide a safe, transparent, and fair gaming environment for all guests.
• Ensure that gambling remains a leisure activity, never a financial strategy or escape.
• Train our staff to recognise the signs of problem gambling and respond with compassion and professionalism.
• Offer practical tools, information, and referrals to help guests maintain control over their gambling behaviour.
• Comply fully with all applicable Australian and Queensland gambling regulations and licensing requirements.
• Never market our gaming services in a way that targets vulnerable individuals or encourages excessive gambling.
• Review and continuously improve our responsible gambling practices based on the latest research and community standards.

Gambling should be fun. If it ever stops feeling that way, we are here to help — without judgement, and with genuine care for your wellbeing.

18+ Age Policy — No Exceptions

Entry to the casino floor and participation in any form of gambling at Dravonte Prestigeinn is strictly restricted to individuals aged 18 years and over. This is a legal requirement under Queensland law, and we enforce it rigorously to protect young people from the harms associated with underage gambling.

How We Enforce Our Age Policy

• All guests entering the casino area may be asked to present valid, government-issued photo identification to verify their age.
• Accepted forms of ID include an Australian driver's licence, passport, or any other government-issued photo ID that clearly shows date of birth.
• If there is any doubt about a guest's age, our staff are trained and empowered to request proof of age — this is always done respectfully and without prejudice.
• Any person who cannot satisfactorily verify that they are aged 18 or over will be refused entry to the casino area.
• Minors are not permitted to loiter near the casino gaming floor, even if accompanied by an adult.

We appreciate our guests' understanding and cooperation with this policy. Age verification is one of the most important steps we take to keep our community safe.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income. It often develops gradually, and it can be difficult to recognise in yourself or in someone you care about. Below are some of the common warning signs that gambling may have become a problem.

Signs You May Notice in Yourself

• Spending more money on gambling than you can afford, or borrowing money to gamble.
• Feeling a strong, persistent urge to gamble, even when you have decided to stop.
• Chasing losses — trying to win back money you have already lost by gambling more.
• Neglecting work, study, family responsibilities, or personal health because of gambling.
• Hiding your gambling activity from friends or family, or lying about how much you spend.
• Feeling anxious, irritable, or restless when you try to cut back or stop gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Feeling guilt, shame, or regret after gambling, but continuing to gamble anyway.
• Gambling with money set aside for essential expenses such as rent, bills, or food.

Signs You May Notice in Someone Else

• Unexplained financial difficulties, including asking to borrow money frequently.
• Becoming secretive or defensive when asked about their gambling or finances.
• Withdrawing from social activities, family events, or hobbies they previously enjoyed.
• Significant changes in mood — appearing anxious, depressed, or irritable without explanation.
• Spending long periods of time gambling or talking extensively about gambling.
• Neglecting their physical appearance or general self-care.

If you recognise any of these signs — in yourself or in someone close to you — please know that help is available and that reaching out is a sign of strength. Our staff are always available to point you in the right direction, and you will be treated with complete respect and confidentiality.

Self-Exclusion Tools and Staying in Control

We offer a range of practical tools to help you maintain control over your gambling. You do not need to be experiencing a crisis to use these tools — many guests choose to use them simply as a precaution or as part of healthy gambling habits.

Self-Exclusion Program

Self-exclusion allows you to voluntarily ban yourself from entering the casino gaming area at Dravonte Prestigeinn for a specified period. This is a powerful and confidential tool for anyone who feels they need a break or who is concerned about their gambling behaviour.

• Self-exclusion periods are available for a minimum of 3 months, with options extending up to permanent exclusion.
• Once registered, your name and photograph will be recorded, and our staff will enforce your exclusion if you attempt to enter.
• You may also register for Queensland's state-wide self-exclusion register, which can restrict your access to multiple gambling venues across the state.
• To apply for self-exclusion, please speak privately with a member of our Guest Services team or our Responsible Gambling Officer, who can guide you through the process with full discretion.

Additional Tools to Help You Stay in Control

• Pre-commitment limits: Set a personal limit on how much money or time you are willing to spend before you begin gambling.
• Reality checks: Ask our staff to remind you of how long you have been playing or how much you have spent at any time.
• Take a break: Our staff can arrange a cooling-off period from the gaming floor if you feel you need one, without requiring formal self-exclusion.
• Limit access to funds: Consider carrying only the amount of money you are comfortable spending, and leaving credit cards and additional funds elsewhere.
• Bring a trusted person: Gambling with a trusted friend or family member who knows your limits can be a simple and effective safeguard.

Our Responsible Gambling Officer is available on-site during all casino operating hours. You are welcome to approach any member of staff for a private and non-judgmental conversation at any time.

Support Services and Helpline Numbers

You do not have to face gambling-related difficulties alone. There are compassionate, professional, and confidential support services available to you — many of which are free of charge, available around the clock, and accessible from anywhere. We encourage anyone who is concerned about their gambling, or the gambling of someone they love, to reach out.

Australia — National and Queensland Services

• Gambling Help Online
  Free, confidential counselling for Australians affected by gambling problems.
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (24 hours a day, 7 days a week, free call within Australia)
• Lifeline Australia
  Crisis support and suicide prevention services available to all Australians.
  Phone: 13 11 14 (24 hours a day, 7 days a week)
• Beyond Blue
  Mental health support for anxiety, depression, and related concerns.
  Phone: 1300 22 4636 (24 hours a day, 7 days a week)
  Website: www.beyondblue.org.au
• Gamblers Anonymous Australia
  Peer support groups for people who wish to stop gambling.
  Website: www.gamblersanonymous.org.au

International Support Services

• GamCare (United Kingdom)
  Free information, support, and counselling for people affected by problem gambling in the UK.
  Phone: 0808 8020 133 (24 hours a day, 7 days a week, free from UK landlines and mobiles)
  Website: www.gamcare.org.uk
• BeGambleAware (United Kingdom)
  Independent charity providing information and resources on safer gambling and treatment services.
  National Gambling Helpline: 0808 8020 133 (available 24/7, free of charge)
  Website: www.begambleaware.org
• National Council on Problem Gambling — NCPG (United States)
  Confidential support for problem gamblers and their families across the United States.
  National Problem Gambling Helpline: 1-800-522-4700 (24 hours a day, 7 days a week)
  Text: Text "HELPLINE" to 800-522-4700
  Website: www.ncpgambling.org
• Gordon Moody (United Kingdom)
  Specialist residential treatment and therapy for people with serious gambling problems.
  Phone: 01384 241 292
  Website: www.gordonmoody.org.uk
• Gamblers Anonymous International
  A worldwide fellowship of men and women who share their experience to recover from gambling problems.
  Website: www.gamblersanonymous.org

If you are visiting Dravonte Prestigeinn from overseas and would like guidance on support services in your home country, please speak with our Responsible Gambling Officer, who will do everything possible to connect you with appropriate local resources.

Contact Our Responsible Gambling Team

If you have any questions about this policy, wish to discuss a personal concern, or would like to access any of our responsible gambling tools, please do not hesitate to reach out to us. We are here to help, and everything you share with us will be treated with the utmost confidentiality and respect.

Dravonte Prestigeinn
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You can also speak directly with any member of our team on the casino floor, at Guest Services, or by requesting a private meeting with our Responsible Gambling Officer at any time during our operating hours.

Remember: gambling is meant to be entertaining. If it ever becomes anything other than that, help is available, and you deserve to receive it.